Refund Policy

 1. Overview
 
 BPO TECH SOLUTIONS (SMC-PRIVATE) LIMITED aims for complete client satisfaction. Refunds are available under specific conditions depending on service type.
 

 2. Refund Eligibility by Service Type
 
 – Digital Marketing: Refunds are applicable only if campaigns were not launched or major technical errors occurred due to our fault.
 – SEO Services: Refunds apply if no work was initiated or reports show non-performance within the first month.
 – Software Development: Refunds apply for undelivered modules or failure to meet defined functional requirements.
 

 3. Non-Refundable Situations
 
 Refunds are not granted if:
 – Project scope was altered mid-development.
 – Delay occurred due to client-side inaction or third-party dependencies.
 – The service has been fully or substantially delivered.
 

 4. Process and Timeline
 
 Clients must submit a written refund request within 7 business days of issue detection. Our review team evaluates all requests within 5–10 business days.
 Approved refunds are processed via the original payment method or as project credit.
 

 5. Partial Refunds
 
 Partial refunds may be considered in cases of partially completed projects or campaign suspension.
 

 6. Contacts

For questions regarding returns, exchanges, or refunds, please contact us:

Number: 03291366591
 Address: 142/ A1 Society Johar Town Near Aslam Chowk Iqbal Town, Lahore
 Email: Bpotech009@gmail.com